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PRIVACY

POLICY

You have our commitment to privacy, and we will never sell, share, distribute or disclose any of your personal information and/or email address except as outlined in this Privacy Policy.

By creating an account on our website, we may collect personal information that can identify you such as your name and email address and other information that does not identify you. When you provide personal information through our website, the information may be sent to servers located in Canada, the United States and other countries around the world.

We may use information that we collect about you to:

  • deliver the products and services that you have requested;

  • manage your account and provide you with customer support;

  • perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others;

  • communicate with you by e-mail, postal mail, telephone and/or mobile devices or send newsletters about products or services that may be of interest to you either from us or other third parties;

  • communicate with you with regard to partially completed service requests;

  • develop and display content and advertising tailored to your interests on our site and other sites;

  • enforce our terms and conditions;

  • manage our business and

  • perform functions as otherwise described to you at the time of collection.

 

We have a security SSL certificate which encrypts sensitive information being sent over the Internet.

We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared. We may share personal information with:

  • Authorized service providers: we may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, delivering packages, providing customer service and marketing assistance, performing business and sales analysis, supporting our website functionality, and supporting contests, sweepstakes, surveys and other features offered through our website or performing background checks of Professionals. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.

  • Business partners: when you make purchases, reservations or engage in promotions offered through our website or our services, we may share personal information with the businesses with which we partner to offer you those products, services, promotions, contests and/or sweepstakes. When you elect to engage in a particular merchant's offer or program, you authorize us to provide your email address and other information to that merchant.

  • We also may disclose your information:

    • In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.

    • When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our website terms and conditions or other agreements or policies.

    • In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

 

If you have an online account with us, you have the ability to review and update your personal information online by logging into your account. You can also review and update your personal information by contacting us. More information about how to contact us is provided below.

You can also choose to have your account disabled by contacting us. After you deactivate your account, you will not be able to sign in to our website or access any of your personal information. However, you can open a new account at any time. If you deactivate your account, we may still retain certain information associated with your account for analytical purposes and recordkeeping integrity, as well as to prevent fraud, collect any fees owed, enforce our terms of use, take actions we deem necessary to protect the integrity of our web site or our users, or take other actions otherwise permitted by law. In addition, if certain information has already been provided to third parties as described in this Privacy Policy, retention of that information will be subject to those third parties' policies.

Our site works with reputable credit card agencies that house strong security protocols, such as MasterCard, Visa, American Express, Discovery.

All debit card orders are processed by your financial institution website. We do not see or store any customer's payment card information.

 

Cookies

A cookie is a small text file that is stored on a user's computer for record keeping purposes. Cookies can be either session cookies or persistent cookies. A session cookie expires when you close your browser and is used to make it easier for you to navigate our website. A persistent cookie remains on your hard drive for an extended period of time.

For the site and the online shopping cart to work properly, you must still allow your browser to accept cookies from our website.  Cookies enhance and optimize your shopping experience. Examples of information tracked by cookies include, but are not limited to your shopping preferences, your search results within our website, items that you’ve added to your shopping cart or other lists, and any login or account information that you use to access our website.

For example, when you sign in to our website, we may record your user or member ID and the name on your user or member account in the cookie file on your computer. We also may record your password in this cookie file, if you indicated that you would like your password saved for automatic sign-in. For security purposes, we will encrypt any usernames, passwords, and other user or member account-related data that we store in such cookies. In the case of sites and services that do not use a user or member ID, the cookie will contain a unique identifier. 

This information is important to recognize your needs and provide you with superior service to assist with internal record keeping, to improve our products and services, sending promotional emails about new products, special offers and/or other information which we think you may find interesting.

Safeguarding your information is our commitment, we have put measures in place to prohibit unauthorized disclosure of your information.

Cookies help analyze web traffic and tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.  This information is used to improve our website by tailoring it to the customer’s needs. 

Overall, cookies help us provide you with a better website and in no way gives us access to your computer.  You may be prompted to accept or decline cookies upon accessing our website. However, if you decline cookies this may prevent you from experiencing full capability and features of our website, which may include adding items to your shopping cart, proceed to check out, or use other services available on the website.

Cookies will persist as part of your browser data for a certain period of time, depending on your browser settings. You can manage browser cookies through your browser settings. 

We may allow third-parties, including advertising companies and ad networks, to display advertisements on our site. These companies may use tracking technologies, such as cookies, to collect information about users who view or interact with their advertisements. Our website does not provide any personal information to these third parties, but they may collect information about where you, or others who are using your computer, saw and/or clicked on the advertisements they deliver, and possibly associate this information with your subsequent visits to the advertised websites. They also may combine this information with personal information they collect from you. The collection and use of that information is subject to the third-party's privacy policy. This information allows them to deliver targeted advertisements and gauge their effectiveness.

We are not responsible for any links to external sites that appear on our website. We are not responsible for your access to these websites, nor are those sites governed by our privacy policy.  You should exercise caution when interacting with those sites and familiarize yourself with their privacy statement.

The Site is not intended for individuals under the age of [18]. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

This Privacy Policy is intended to cover collection of information on our website from residents of Canada and the United States. If you are visiting our website from outside Canada and the United States, please be aware that your information may be transferred to, stored, and processed in Canada and/or the United States where our servers are located and our central database is operated. The data protection and other laws of Canada, the United States and other countries might not be as comprehensive as those in your country. Please be assured that we seek to take reasonable steps to ensure that your privacy is protected. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this privacy policy.

We will occasionally update this Privacy Policy to reflect changes in our practices and services. We recommend that you check our website from time to time to inform yourself of any changes in this Privacy Policy or any of our other policies.

If you have any questions about this Privacy Policy or our information-handling practices, or if you would like to request information about our disclosure of personal information, please contact us by email.